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The IdyllicPrague.com team are delighted that so many Guests
write such
happy comments about their IdyllicPrague.com holidays (click
here).
Most holiday letting companies have very strict rules about arrival and
departure
times and arrival and departure days. For example other holiday letting
Cottages might insist that Guests arrive at 16:00 on a Saturday and depart
at 09:00 Saturday morning. And they only allow changeover on
Saturday - no
other day is allowed! In contrast, the IdyllicPrague.com are proud
to be extremely
flexible, and we know that our Guests appreciate this flexibility.
Our simple rule is that Guests should arrive on their chosen day of arrival
between 15:00 and 18:00 and that Guests should depart on their
chosen day
of departure by 10:00.
However we can often be much more flexible. We just ask you to
communicate
with us well in advance. So far the IdyllicPrague.com team has agreed to
every
early and
late request. But we must respect their right to refuse.
And we may
need to charge a fee. What is important is to ensure we have agreed
a solution
at the outset.
We normally ask departing Guests to be out of the Cottage by
10:00 on their day
of departure.
We are very proud that many Guests have complimented the
IdyllicPrague.com team
for the sparkling cleanliness that greeted them on their arrival at their
IdyllicPrague.com Holiday Cottage. But inevitably preparing a Cottage to
such a
high standard, preparing beds and linen and attending to small items of
maintenance
takes time, so please allow the housekeeper exclusive access to the Cottage
between 10:00 and 15:00 on changeover day.
If you have special circumstances, then please discuss them with
us well in advance.
Depending on the housekeeper's schedule, if new Guests are not arriving on the
day
of your departure we may be able to give you a little more flexibility.
But if you want
a very late departure then we do ask you to pay for an extra day.
If you do have a late evening departure flight, what we normally do is
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arrange with the next Guests that you can
leave your suitcases locked in the |
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or some Guests arrange to leave their
suitcases with the local pub restaurant |
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or occasionally Guests have managed to
check their bags in at the airport in |
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or as an alternative we have found the
left luggage at the airport to be |
For 2 out of 3 Guests, the preceding Guests have departed
prior to your arrival.
Most usually the preceding Guests have departed the day before you arrive.
In those circumstances, if you discuss and agree it with us well in advance,
the IdyllicPrague.com team can often give you early access to your Holiday
Cottage.
But if the preceding Guests are departing on the morning of your
arrival please
understand that the housekeeper needs time to thoroughly clean the cottage,
change the beds, change the linen and undertake any small maintenance tasks.
It may therefore be 15:00 before we can give you access to your Holiday Cottage.
Sometimes we are able to give you earlier access, but this will depend on
circumstances that are largely outside the scope of control of the
IdyllicPrague.com
team. (In particular it would be extremely helpful if Guests would notify
us of any
small maintenance task as soon as a problem becomes apparent, rather than
waiting to inform us on "Guest changeover day".)
Guests who have needed to wait for access to their holiday
Cottage have found
very pleasant ways to spend those first few hours at the start of their holiday.
Some have explored the local countryside on foot or by bicycle, some have
enjoyed
a leisurely lunch in the local pub restaurant, and others have gone
shopping.
As long as you please discuss it with us in advance then the IdyllicPrague.com
team will be delighted to help you ensure a delightful start to your holiday.
A late arrival is any arrival after
18:00.
IdyllicPrague.com only accept late arrivals
by prior agreement with an additional payment of GBP £50.
(This amount may vary
please enquire for the price). If you ask for a late arrival, we will ask the IdyllicPrague.com
team for volunteers to greet you. So far, sufficient members of the
IdyllicPrague.com
team have always volunteered to greet all late arriving Guests, so so far we
have
always been able to accept all requests for late arrival. The
best solution is
usually the "Personal Greeting Service". For more
details click
here.
All arriving Guests must be greeted by the
IdyllicPrague.com team,
there are
no exceptions to this procedure. For more details click
here.
But sometimes late arrivals turn into very late arrivals.
If you are driving to your
IdyllicPrague.com holiday please send SMS (telephone text) messages or telephone
Hana on +420 724 07 .... to inform her
of your progress. In particular please tell her
when you start your journey, please tell her when you are 6 hours away, and
please
tell her when you are 2 hours away (which is usually when you cross the Czech
border.)
If you do not keep the IdyllicPrague.com team informed then it is possible that
there
will be nobody to greet you when you arrive at the IdyllicPrague.com Cottages
and there
may be a considerable delay (perhaps 2 hours) in giving you access to your
Holiday
Cottage.
If you are arriving by aeroplane then there is a possibility
that your flight may be
delayed. If you have given us your full flight details (departure airport,
airline, flight
number and arrival time at Prague Airport) then we will be able to track your
flight
arrival electronically, and we will know when to expect your flight.
Let us suppose that your flight was due to arrive at 20:30.
You explained this to
IdyllicPrague.com and the IdyllicPrague.com team very kindly agreed to
accommodate
your late arrival. But instead of arriving at 20:30 your flight is delayed
and arrives at
23:00. By the time that you arrive at your Holiday Cottage the time is
24:00. You are
very tired and fed up. Your children are very tired and unhappy. All
you want to do is
to get your children and yourselves to bed, and look forward to tomorrow.
When that
happens please understand that the IdyllicPrague.com team are feeling exactly
the same
way! While they want to greet you, make you comfortable, arrange
everything for you
and ensure the perfect start to your holiday for you, they are also tired and
fed up.
All they want to do is return to their families and get themselves to bed.
So - a little
reciprocal understanding would be most gratefully received! We are
delighted that our
Guests are fulsome in their praise for the way in which we greet them, and we
want to
maintain that standard for everyone.
If you have any special requests - for example a particular
arrangement of bedrooms -
please discuss that with us well in advance. None of us want to be
rearranging bedrooms
after midnight!
In extreme cases of late arrival, particularly when Guests have
not communicated their
late arrival, and have not paid the late arrival fee in advance, IdyllicPrague.com reserves
the right to refuse to greet Guests until the following morning. In
those circumstances we
will try to greet Guests at 08:00 but it may be as late as 10:00. But we would
hate such
a situation to arise. It has not happened yet, and we are determined it
never will!
Please communicate the details of your arrival as much as possible click here
In extreme circumstances, the IdyllicPrague.com team may ask you
to go to
the local pub restaurant for help click
here.
All Guests will be asked to sign an Arrival Acceptance Form
Click here for availability charts
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