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Click here for pet policy. Click here for Payment Policy. Click here for exchange rates Click here for "Best Price" Discount. Click here for "Why did "Your Website" Offer a Different Price?
Important "Sender pays all fees" click here for more details.
IdyllicPrague.com, the owner of the IdyllicPrague Cottages only has one
website.
This Website can be accessed from
www.IdyllicPrague.com, www.IdealPrag.com
and www.londonprague.com .
If you are looking at any other Website, then we are sorry, you are not
looking at IdyllicPrague,
you are not looking at "Our WebSite". We are sorry that other
websites suggest different
prices. For more explanation read on......
The foremost principle of the IdyllicPrague.com pricing policy is simplicity.
We think it is important that our pricing is as simple as possible so that
our Clients
can understand our pricing, and so that we can understand our pricing and avoid
mistakes!
For an idea of how our prices work see
www.Calc.IdyllicPrague.com
But there is another reason we have to keep our prices simple.
IdyllicPrague.com is
advertised on a very large number of "Holiday Portal" web sites. (To see
just a few
of the Holiday Portal web sites click
here.) We do not actually know how many
"Holiday Portal" web sites advertise IdyllicPrague.com - from time to time we
stumble
on new "Holiday Portal" web sites advertising IdyllicPrague.com that we did not
know
existed!
The problem is that each of these Portals tries to make themselves unique by
approaching holiday Cottage pricing in a different way - and each is convinced
that
they alone have the right approach! But because of this it is simply
impossible for
IdyllicPrague.com to invent a pricing structure that can be accurately displayed
on each
of these websites.
It is very frustrating to try to placate a Guest who is understandably very
angry that
the prices displayed on
www.StarHolidayRent.com on behalf of IdyllicPrague.com do
not match the IdyllicPrague.com prices!
They exclaim indignantly "but those were the prices displayed on YOUR
website!".
It takes a great deal of gentle explanation to convince the aggrieved party
that,
not only is www.StarHolidayRent.com
(or whatever today's web site happens to be)
not "our" website, but that we had not even heard of the website until a few
minutes ago!
We cannot win, but we do try to minimise problems. And the best way to
minimise
problems is to keep our pricing structure as simple as possible.
For smaller groups we charge by the Cottage per night, and for larger groups
we charge by the person per night.
So, in the case of Conifer Cottage at "standard" rate
we charge 100 per Cottage per night for groups of 1,2,3,4,5,6,7,8
and we charge 12 per person per night for groups of 9,10,11,12,13,14,15,16,17 etc.
We charge for the Cottage per night because the Cottages are extremely
expensive to
purchase and extremely expensive to maintain, and because they need to pay for
themselves whether they have one occupant or six.
When we started renting IdyllicPrague.com Cottages we did not imagine
accommodating
large groups. But many Guests begged us to accept bigger groups, some even
offering
to camp in tents in the gardens! So we invested tens of thousands of
pounds in improving
the Cottages to provide luxury accommodation to larger groups. It will
take us dozens of
years to recoup this investment, so we do not think it unreasonable for us to
charge a little
extra for big groups.
IdyllicPrague.com offer delightful Cottage accommodation. If you
compare this with other
accommodation and even with much lower quality accommodation in the Prague area
you
will find that IdyllicPrague.com offer excellent value for money - particularly
for larger groups.
Lastly larger groups are more expensive for us to accommodate, not only in
services such
as laundry, cleaning, electricity, gas, water, greeting etc but also in
wear and tear
on the Cottage. It is very noticeable that the Cottage suffers more when
accommodating
large groups compared to small groups.
So, IdyllicPrague.com charge smaller groups by the Cottage per night, and
larger groups by
the person per night. Is that fair? Yes - we think so! Would
it be more fair if we made it
more complicated? Yes - probably - but as explained above we think our
pricing is quite
complicated enough without making it even more complicated.
We are very open to receiving your constructive suggestions and we would love
to listen to
ways in which we might improve our pricing policy. But please do not argue
that our pricing
policy is flawed and then expect us to provide you with a discount on the basis
of that argument!
Our perspective is that such a change would be grossly disrespectful to all the
Guests who have
already respected and accepted our pricing policy. If our policies are not
optimum we will change
them, but we will change them in a correct and professional manner, which means
publicising a
new approach to be implemented at a future date.
Sometimes some members of a group of Guests do not stay for the
full extent of the
holiday. We still charge as if all members of the group were present
throughout the entire holiday.
We realise that some Guests view this as harsh - and we can easily imagine why
this appears harsh.
But from the perspective of IdyllicPrague.com a Guest who is not present
throughout the holiday
has the same cost - the same services are delivered, and the occupancy still
excludes another party
of Guests from occupying the Cottage. So the opportunity costs are
identical whether or not every
Guest sleeps in the Cottage every night, and the incurred costs are similar.
And any other pricing approach is impractical - we are not going to raid your
Cottage at 02:00 every
night to count how many are sleeping in the Cottage! So how can we ever
know how many nights
each particular Guest slept in the Cottage?
We have to pay a local Tourist Accommodation tax per person per night.
We pay that on behalf
of our Guests, we do not charge you extra for it. But the tax is
calculated on the maximum
number of nights for the maximum number of people, no rebate is given for
missing nights.
So we charge for the full number of Guests for the full extent of the
holiday. That is our policy.
However under exceptional circumstances we will give a 50% QNN rebate.
A QNN is a mechanism by which in exceptional circumstances a partial rebate
may be given
for nights in which a Guest is not resident in his/her IdyllicPrague.com
Cottage. If a non-resident
night is accepted as qualifying as a QNN, then, at the sole discretion of
IdyllicPrague.com a
rebate of 50% of the average cost per night per person may be deducted per QNN.
In order to qualify as a QNN a Non-Resident Night needs to fulfil the following criteria
- Irrefutable proof that the individual is not resident (e.g. substantiated flight details)
- A clear reason why the individual was unable to be resident for the full holiday
- A request to validate a QNN must be made at an early stage in the booking process
- The individual must constitute a
"large group" not a "small group" (see above)
Typically that means more than
8 in Conifer Cottage, more than 7 in Cherry Tree Cottage
more than 5 in Cherry Tree
Lodge, or more than 2 in Cherry Garden Suite
- QNNs may not be awarded at times of
extremely high demand e.g. New Year or August,
if the award of the QNN
is effectively denying another Guest an IdyllicPrague.com holiday
- QNNs will only be awarded at the discretion of IdyllicPrague.com whose decision is final.
The approach to calculating the QNN rebate can be seen on www.Calc.IdyllicPrague.com
In our experience
infants and children are often more expensive for us to accommodate than
adults.
So we simply charge by the total number of Guests, irrespective of their ages.
We adjust our prices according to seasonal demand. This is not
profiteering - we lower our prices to 50%
for much of the year - so price increases are more than balanced by price
decreases.
It can be heartrending to tell a family who are begging us for a booking that
the booking has already
been given to another family - once you have experienced that your realise that
it is fairer to charge
more for the very high demand holiday dates.
Last New Year we were "fifty times over sold". By that we mean that -
having sold and been paid for
all our Cottages for New Year and having published that everything was sold, 50
families begged us to
take them on a non-existent "waiting list" in the hope of a cancellation!
We do not discount. Is not our way of doing business. We believe
that the fairest and best way
to do business is to be as open and transparent in our pricing and in our
allocation of bookings as
we are able to be.
We are very open to receiving your constructive suggestions and we would love
to listen to
ways in which we might improve our pricing policy. But please do not argue
that our pricing
policy is flawed and then expect us to provide you with a discount on the basis
of that argument!
Our perspective is that such a change would be grossly disrespectful to all the
Guests who have
already respected and accepted our pricing policy. If our policies are not
optimum we will change
them, but we will change them in a correct and professional manner, which means
publicising a
new approach to be implemented at a future date.
We do not discount. Is not our way of doing business. We believe
that the fairest and best way
to do business is to be as open and transparent in our pricing and in our
allocation of bookings as
we are able to be.
We do provide a number of items to arriving Guests free of charge, such as
sometimes offering subsidised
collection from Prague Airport. We do this because we believe it is very
important way to ensure
that our Guests enjoy the best possible start to their holiday. But these
"free" items are "free"
- that is to say we do not charge explicitly for them. Conversely if on
occasions we do not offer
these "free" services to Guests, or if Guests chose not to take them, then we do
not provide any
discount to compensate for the absence of the "free" service. If we were
to offer a discount for
a missing "free" service, then the service would not be "free". So we do
not do that.
We do not discount.
Payment should be on the basis "sender pays all costs".
Please make certain that
you have paid in full well in advance of your holiday because the postal system, and
the banking system often malfunction
and it is horrid for all of us if we are anxiously
waiting
for a payment to arrive just before
the start of a holiday, uncertain if the
holiday
will be able to proceed.
Payment is on the basis of "payment that arrives", not
"payment
that is sent".
Sadly the international banking system is quite greedy - when transmitting money
internationally banks often deduct a "sending fee", an "intermediary fee" and
then
give a poor exchange rate. Obviously we will pay any banking costs charged by
our
own bank, but we do ask that the full payment amount for your holiday arrives in
our bank account. A simple way around all this would be to send a little
extra
(maybe 30). That may sound a bit extreme, but it would avoid a lot of
hassle and
uncertainty for everyone. As explained below IdyllicPrague.com will
be happy to
make an appropriate adjustment to any further payment if an overpayment arrives.
The diagram shows the 3 components of sending money between banks:-
|
Ju+ Your payment is sent out of your accountu. Your bank u may charge you a fee for sending the money. |
*+ Your payment money travels between accounts sometimes, but not always, via an intermediary bank. Any greedy bank takes an extra fee #(eg 20). |
*wL Your payment money is received in IdyllicPrague account w, less the fee #taken in . CitiBank w takes yet another fee (eg 30) |
Any fees or deductions that happen in
w are paid for by IdyllicPrague.com
(typically CitiBank
will deduct around 30 or 30 or $45). You do not have to worry about
these deductions, because
IdyllicPrague.com will pay these bank fees. But we do ask that the full
payment arrives in w.
Your bank will (usually) tell you about the fees that they are charging you in u.
BUT your bank will usually NOT tell you about the fees they are
charging you in , maybe
they do not even know about these charges themselves. So, when you send
your money from u
the money that arrives in w is
short by perhaps 20 or 20 or $30. An "invisible" bank
has
deducted a fee without telling anyone.
In addition to these deductions, if the money has to change from one currency to
another,
the banks will give a poor exchange rate, which is in effect another deduction.
If through no fault of your own a payment arrives slightly
short, we may, at our sole
discretion, accept the reduced payment. But we do insist that any
subsequent payment
redresses the shortfall. Suppose that you have booked a holiday costing
EUR 1,000.
You send a deposit of 500. Your bank tells you that the transmission
charges will be
40. So you send 540. But only 491 arrives in the
IdyllicPrague.com bank account,
and in addition, the IdyllicPrague.com CitiBank account deducts 49 for
receiving the
491. IdyllicPrague.com will pay the 49 fee, that is our expense, and, at
the sole
discretion of IdyllicPrague.com, we may accept the short payment of 491, if we
are
satisfied that every effort and intent was made to pay the full amount.
BUT we do expect you to send 558 as your second payment, so that a total of
1,000
arrives in the IdyllicPrague.com bank account. We will pay our own banking
fees totalling
100 for receiving your payment, but we do not expect to pay any other fees.
So, IdyllicPrague.com know that the process often malfunctions,
and want to be as
helpful and understanding and considerate as possible. Our objective is to
achieve
payment in as fair and transparent a manner as possible. But we also
expect you to be as
helpful and understanding and considerate as possible with the objective of
achieving
payment in as fair and transparent a manner as possible. Click
here
We have CitiBank bank accounts in GBP, USD and CZK both in London and Prague.
When sending money it is usually cheapest to avoid unnecessary changes of
currency.
We are happy to receive payments in GBP in our GBP account, we are happy to
receive
payments in USD in our USD account, and we are happy to receive payments
in any other currency in our CZK account.
Alternatively, you may like to post a cheque to us. We
have successfully paid cheques
of many currencies into our CitiBank London GBP account. Once again we
only ask
that the correct full payment amount arrives in our account.
IdyllicPrague.com will
pay the banking fees CitiBank charge us for receiving your payment (typically
20-50),
but we expect you to pay any other fees so that the full correct amount arrives
in the
IdyllicPrague.com CitiBank bank account. We have had very few problems
with cheques,
and very few unexpected deductions. So paying by cheque is a good option.
For more Payment Details please click here
All Guests will be asked to sign an Arrival Acceptance Form. Click here for Damage policy
Click here for availability charts
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