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Important "Sender pays all fees" click here for more details.

Payment Shortfall Goodwill

We understand that it is very difficult to send an exact payment across the current
banking system in multiple currencies.  (Occasionally politicians do make vague
promises to improve this, but I am not optimistic that it will be solved soon.)

So, let us say that you are trying to pay GBP £600.  But the bank fees are more than
you expected, and the exchange rate is less favourable.  So GBP £596.31 arrives in
the IdyllicPrague.com bank account.  (IdyllicPrague.com may have to pay GBP £25 bank fee
for receiving your GBP £596.31, but IdyllicPrague.com pays that £25, so that £25 bank fee is
not part of this discussion.)

So, what should we do?  Should we insist that you send another payment for GBP £3.69 ?
The bank charges to send that payment might be GBP £20 or GBP £40!  So, surely it would
be unreasonable for IdyllicPrague.com  to insist on payment of that small shortfall?

On the other hand, if we say that we will never ask for payment of a shortfall of less than
£5 then effectively we will be giving a discount of £5 to every international payment!
And that would not be fair on those who are paying in full.

So, we do reserve the right to ask for full payment in any circumstances.

However, if we do decide to accept your payment which is short by a small amount, then
we do ask that you make up the shortfall with your next payment.

We ask that you reciprocate our goodwill with similar goodwill if you make another payment.

Let us suppose that you decide to pay GBP £600 in 2 payments of GBP £300.
You send the first payment of GBP £300, but GBP £297.14 arrives which is £2.86 short.

    We would expect you to send a second payment of GBP £300 + £2.86 + £2.86 = £305.72

The first additional £2.86 is to make up for the shortfall in your original payment, the
second £2.86 is to make up for the shortfall that can be anticipated in your second payment.

Similarly, should there be circumstances in which IdyllicPrague.com made a refund payment
to you, the shortfall payment (in this example £2.86) would be taken into account.

We hope that you understand our predicament. 

    We do not discount, and we will not give an automatic built-in discount for international payment. 

    On the other hand we want to make every effort to be fair and reasonable and understanding to our Guests.

Click here for details of the IdyllicPrague.com Price Policy.

Payment - "Sender pays all costs"

Payment should be on the basis "sender pays all costs".  Please make certain that
you have paid in full well in advance of your holiday because the postal system, and
the banking system often malfunction and it is horrid for all of us if we are anxiously
waiting for a payment to arrive just before the start of a holiday, uncertain if the holiday
will be able to proceed. 

Payment is on the basis of "payment that arrives", not "payment that is sent". 
Sadly the international banking system is quite greedy - when transmitting money
internationally banks often deduct a "sending fee", an "intermediary fee" and then
give a poor exchange rate.  Obviously we will pay any banking costs charged by our
own bank, but we do ask that the full payment amount for your holiday arrives in
our bank account.  A simple way around all this would be to send a little extra
(maybe £30).  That may sound a bit extreme, but it would avoid a lot of hassle and
uncertainty for everyone.   As explained below IdyllicPrague.com will be happy to
make an appropriate adjustment to any further payment if an overpayment arrives.

The diagram shows the 3 components of sending money between banks:-

Any fees or deductions that happen in w are paid for by IdyllicPrague.com (typically CitiBank
will deduct around £30 or €30 or $45).  You do not have to worry about these deductions, because
IdyllicPrague.com will pay these bank fees.  But we do ask that the full payment arrives in w.

Your bank will (usually) tell you about the fees that they are charging you in u.

BUT your bank will usually NOT tell you about the fees they are charging you in �, maybe
they do not even know about these charges themselves.  So, when you send your money from u
the money that arrives in w is short by perhaps £20 or €20 or $30.  An "invisible" bank � has
deducted a fee without telling anyone. 
In addition to these deductions, if the money has to change from one currency to another,
the banks will give a poor exchange rate, which is in effect another deduction.

If through no fault of your own a payment arrives slightly short, we may, at our sole
discretion, accept the reduced payment.  But we do insist that any subsequent payment
redresses the shortfall.  Suppose that you have booked a holiday costing EUR €1,000.
You send a deposit of €500.  Your bank tells you that the transmission charges will be
€40.  So you send €540.  But only €491 arrives in the IdyllicPrague.com bank account,
and in addition, the IdyllicPrague.com CitiBank account deducts €49 for receiving the
€491.  IdyllicPrague.com will pay the €49 fee, that is our expense, and, at the sole
discretion of IdyllicPrague.com, we may accept the short payment of €491, if we are
satisfied that every effort and intent was made to pay the full amount.
BUT we do expect you to send €558 as your second payment, so that a total of €1,000
arrives in the IdyllicPrague.com bank account.  We will pay our own banking fees totalling
€100 for receiving your payment, but we do not expect to pay any other fees.

So, IdyllicPrague.com know that the process often malfunctions, and want to be as
helpful and understanding and considerate as possible.  Our objective is to achieve
payment in as fair and transparent a manner as possible.  But we also expect you to be as
helpful and understanding and considerate as possible with the objective of achieving
payment in as fair and transparent a manner as possible.

We have CitiBank bank accounts in GBP, USD and CZK both in London and Prague.
When sending money it is usually cheapest to avoid unnecessary changes of currency. 
We are happy to receive payments in GBP in our GBP account, we are happy to receive
payments in USD in our USD account, and we are happy to receive payments
in any other currency in our CZK account.

Alternatively, you may like to post a cheque to us.  We have successfully paid cheques
of many currencies into our CitiBank London GBP account.  Once again we only ask
that the correct full payment amount arrives in our account.  IdyllicPrague.com will
pay the banking fees CitiBank charge us for receiving your payment (typically £20-£50),
but we expect you to pay any other fees so that the full correct amount arrives in the
IdyllicPrague.com CitiBank bank account.  We have had very few problems with cheques,
and very few unexpected deductions.  So paying by cheque is a good option.

For more Payment Details please click here

All Guests will be asked to sign an Arrival Acceptance Form

Click here for availability charts

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