Race-to-Book Reservation
We will reserve your dates when we have received a 50+% deposit
from you. Sadly
it occasionally happens that several Guests ask to book conflicting dates. This
is a horrid
situation for us but we try to be as fair to everyone as we possibly can be.
So if
more than one Guest asks to reserve the same dates we will try to see if some
flexibility will give everyone the holiday that they want, but if that is not
possible
then we have to award the reservation on the basis of the first deposit we
received.
If you have recently enquired about a date, but your deposit
has not yet been
received, we will endeavour to notify you if another Guest enquires about a
conflicting date.
Our objective is to be as fair and transparent as practical.
(We also have to maintain confidentiality for all our Guests and potential
Guests.
We will therefore only be able to provide you with outline information
concerning
another Guest who wishes to book the same dates as yourself.)
Once a 50+% payment has been received from you, then your dates
are reserved.
Every eMail and letter we send to you will always include your name and the
arrival date and the departure date of your holiday in the "Subject".
Despite
taking the utmost care misunderstandings can occur, so if you spot any
discrepancy or have any concerns at all, please tell us immediately.
If you initially send only a 50% deposit then please send the
balance 8 weeks
before your holiday arrival date. But please also consider sending 100%
from the
outset - it is a lot less work for everyone if you do!
100% payment is required 8 weeks before the start of your
holiday. However if there is
good reason for a delay, for example you are making a late booking, then we will
be us
understanding and flexible as we can be. Nevertheless, if 100% payment is
not provided
8 weeks before the start of your holiday, and you have not communicated with us
a satisfactory
intent to make 100% payment, we may have to treat your requested booking as "not
reserved".
All Guests will be asked to sign an
Arrival
Acceptance Form and police registration click
here
For details of our price policy click
here. Click
here for an independent booking guarantee.
Deposit Refund
The purpose of the deposit is to protect IdyllicPrague from
losses incurred as a
result of late cancellation of reserved dates. So we will always
refund a deposit
if we can - our intention is only to withhold the actual losses incurred.
 |
We will always refund 100% of your payment if the booking is
cancelled
12+ weeks before the arrival date.
|
|
We will always refund at least 50% of the deposit (or at
least 75% of
the payment if 100% payment has been made) if the booking is cancelled
8+ weeks before the arrival date. if we can reduce the actual losses
incurred we will refund more.
|
|
We will always refund at least 25% of the deposit (or at
least 87.5% of
the payment if 100% payment has been made) if the booking is cancelled
4+ weeks before the arrival date. if we can reduce the actual losses
incurred we will refund more. |
When you send a payment to IdyllicPrague.com, IdyllicPrague.com
pay their
bank charges and IdyllicPrague.com ask you to pay your bank charges (for
more details click
here).
However when IdyllicPrague.com send you a refund
they will deduct their bank charges that were directly incurred in the
transaction.
In other words the refund will be "cost neutral" to IdyllicPrague.com.
For More Details about Payment, please click
HERE
Included in the Payment
Payment includes (subject to conditions and availability)
|
EXCLUSIVE use of the accommodation, we do not
ask you to share your
Cottage with another group
|
|
Flexible dates, avoiding the tyranny of a
fixed "changeover day"
|
|
7 nights for the price of 6
|
|
Subsidised Airport Transfer
from Prague Airport on your Arrival (check
details subject to conditions)
|
|
Free bilingual telephone support
throughout your holiday
|
|
Cottage cleaned on arrival and departure
|
|
Cottage cleaned usually every 4 days
|
|
Clean bed linen, duvets, pillows, sheets,
blankets etc
|
|
Clean towels
|
|
"Welcome pack"
of a bottle of sparkling Dobra Voda mineral water,
a bottle of still Dobra Voda mineral water and a bottle of Bohemia Sekt
Champagne
sparkling wine,, 1l milk, together with a small supply of tea,
coffee, sugar, salt, soap, toilet paper, kitchen towel etc.
|
|
Rental of a mobile telephone SIM card.
Click here for details
|
|
Broadband ADSL internet access connected
to WiFi and computer
|
|
Standard services, including local
telephone, heating, electricity etc
|
|
The local Czech Authorities do charge us
a Tourist Accommodation tax
per person per night for your stay, but we pay that for you,
we do not
charge it to you as an extra. |
IdyllicPrague is committed to providing their Guests with
outstanding holiday
excellence, and strives to keep the Cottage in pristine condition. If any
breakage
or malfunction occurs, please inform us and we will endeavour to rectify the
problem as swiftly as practical. In the unlikely event that a breakage or
malfunction
occurs prior to your arrival, and a repair or replacement cannot be achieved
prior
to your arrival, we will endeavour to notify you of the problem and the action
being taken.
Payment
As this is a public open access website, some details have
been ##suppressed##
below. We will provide you with the missing details when you
contact us.
We currently offer a choice of 4 methods of payment
We currently take payment
1) Personal cheque made out to "* * *******" and posted to "IdyllicPrague" 33
Daws Lane
London NW7 4SD. Our experience has been that only a simple cheque is needed and
cheques
can be from any country in any currency - all the different cheques we have
received so far have
all worked OK! Note that the cheque needs to be payable to "* * *******" not
"IdyllicPrague" please.
This is because "******* s.r.o." which trades as "IdyllicPrague.com" is a Czech
company not a UK company.
2) Bank Transfer to "* * *******" CitiBank GBP 30-00-45 ******** Citibank PO BOX
49930 London SE5 7XT
3) Bank Transfer to "* * *******" CitiBank GBP 30-00-45 ******** IBAN GB 92 CITI
****** *********
Swift CITIGB2L Citibank International Plc Global Consumer Banking PO BOX 49930
London SE5 7XT United Kingdom
4) Bank Transfer to "******* s.r.o." CitiBank CZK **********/2600 IBAN:CZ33 2600
0000 **** **** ****
CitiBank a.s. Swift CITICZPX CitiBank Prague Evropská 178 Praha 6, 166 40 Czech
Republic
5) Bank Transfer to "****** s.r.o." CitiBank USD **********/2600 IBAN:CZ48 2600
0000 **** **** ****
CitiBank a.s. Swift CITICZPX CitiBank Prague Evropská 178 Praha 6, 166 40 Czech
Republic
Payment should be on the basis "sender pays all costs".
Please make certain that
you have paid in full well in advance of your holiday - post, and banks often malfunction
and it is horrid for all of us if we are anxiously
waiting
for a payment to arrive just before
the start of a holiday, uncertain if the
holiday
will be able to proceed.
Payment is on the basis of payment that arrives, not payment
that is sent.
Sadly the international banking system is quite greedy - when transmitting money
internationally banks often deduct a "sending fee", an "intermediary fee" and
then
give a poor exchange rate. Obviously we will pay any banking costs charged by
our
own bank, but we do ask that the full payment amount for your holiday arrives in
our bank account. We have bank accounts in GBP, USD and CZK. Click
here for more details.
Reservation
We will reserve your dates when we have received a 50+% deposit
from you. Sadly
it often happens that several Guests ask to book conflicting dates. This
is a horrid
situation for us but we try to be as fair to everyone as we possibly can be.
So if
more than one Guest asks to reserve the same dates we will try to see if some
flexibility will give everyone the holiday that they want, but if that is not
possible
then we have to award the reservation on the basis of the first deposit we
received.
If you have recently enquired about a date, but your deposit
has not yet been
received, we will endeavour to notify you if another Guest enquires about a
conflicting date.
Once a 50+% payment has been received from you, then your dates
are reserved.
Every eMail and letter we send to you will always include your name and the
arrival date and the departure date of your holiday in the "Subject".
Despite
taking the utmost care misunderstandings can occur, so if you spot any
discrepancy or have any concerns at all, please tell us immediately.
If you initially send only a 50% deposit then please send the
balance 8 weeks
before your holiday arrival date. But please also consider sending 100%
from the
outset - it is a lot less work for everyone if you do!
Deposit Refund
The purpose of the deposit is to protect IdyllicPrague from
losses incurred as a
result of late cancellation of reserved dates. So we will always
refund a deposit
if we can - our intention is only to withhold the actual losses incurred.
|
We will always refund 100% of your payment if the booking is
cancelled
12+ weeks before the arrival date.
|
|
We will always refund at least 50% of the deposit (or at
least 75% of
the payment if 100% payment has been made) if the booking is cancelled
8+ weeks before the arrival date. if we can reduce the actual losses
incurred we will refund more.
|
|
We will always refund at least 25% of the deposit (or at
least 87.5% of
the payment if 100% payment has been made) if the booking is cancelled
4+ weeks before the arrival date. if we can reduce the actual losses
incurred we will refund more. |
When you send a payment to IdyllicPrague.com, IdyllicPrague.com
pay their
bank charges and IdyllicPrague.com ask you to pay your bank charges (for
more details click
here).
However when IdyllicPrague.com send you a refund
they will deduct their bank charges that were directly incurred in the
transaction.
In other words the refund will be "cost neutral" to IdyllicPrague.com.
Security/Breakage Deposit
IdyllicPrague do not ask their Guests for a Security Deposit or
a Breakage Deposit.
However IdyllicPrague do reserve the right to ask Guests to reimburse the cost
of
breakages where IdyllicPrague consider that to be appropriate. Click
here for
more details.
For More Details about Payment, please click
HERE
Click
here for
availability charts
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